social renting tenants and landlords working together: MTVH Customer voice one of many change makers

Metropolitan Thames Valley Housing MTVH connecting with history and community

At MTVH (Metropolitan Thames Valley Housing) in Nottingham and the East Midlands, there’s an awareness of how all the teams that make the organisation need to work together with tenants that’s being rolled out across the new tenant engagement platform. 

It’s called Customer Voice and I think it’s come at a time where it’s part of a wider social recognition that although renting and social housing have powered our economy over the last forty years that the necessary economic regeneration that could enable private housing and social housing tenants to have work and home stability has been lacking. 

Renting and social housing has been excluded and stigmatised, social housing providers have absorbed all of these issues for many years: now there’s an opportunity to broaden the conversation, the sense of engagement and inclusion and social change.

At MTVH all of the teams come together to bring what they’re doing closer to the customer and public at large. 

This is a great thing because everyone agrees that they want 100% success for the customer, for the service, for motivation. This is what creates a great culture.

I think that for the first time since the great council house giveaway under Mrs Thatcher’s government between 1979 and 1990, there’s a real acknowledgment that we’re living in a diverse country that we’ve tried to pretend wasn’t there.

We’re a country with links to the world and to history, not a company and there’s a massive democratic defict.

To regenerate the economy we need to understand what’s been happening to people in neighbourhoods and begin to find ways of growing connection and responsiveness between the tenant/resident/shared ownership properties, the people who live in them as well as communicating the massive scale of condition inspection, repair, restoration across groundworks, infrastructure and new building plans. 

Tenants and residents need to understand the places they live in, its age, condition and what they can do to make living there comfortable, energy efficient and pleasant. Any rent rises need to take into consideration the insulation, solar and green energy efficiencies that all UK properties need. Below is the government’s social rent housing survey for 2022: